Toronto Agenda
Tuesday October 20 2026
Deloitte
8, Adelaide Street W, #200, Toronto ON, M5H 0A9
08:00 – 09:00
Registration, Networking, Meeting and Connections
09:00 – 09:10
Welcome and Setting the Scene
Chris Cummings
Founder, Sonas Group, (Wellbeing at Work)
09:10 – 09:30
Host Venue Partner Welcome
To be announced
09:30 – 09:50
Implementing Initiatives that Enhance the Health and Wellbeing of the Public Facing Workforce
How collaborating with external partners can lead to better outcomes for employees and organizations. Using a strategic approach to fostering a culture of care throughout the organization. Leadership’s role in fostering psychological safety.
Lanie Schachter-Snipper
A/Manager, Wellness Unit, Toronto Police Service
09:50 – 10:35
Panel – Driving Performance in a Changing World: From Wellbeing to Workforce Advantage
What leadership behaviours and cultural signals sustain wellbeing and performance in hybrid, AI-enabled workplaces? How can wellbeing be embedded as a seamless, data-informed experience across the entire employee lifecycle? How do organisations shift from wellbeing provision to building workforce capability, adaptability, and growth? How can wellbeing be leveraged as a strategic driver of resilience, retention, and innovation in times of rapid change?
Elizabeth McSavaney
SVP, Chief People Officer, Zurich Canada
Helen Ashton
VP, People, Culture and Customer Experience, Grand & Toy
Nancy Tavares
Vice President, People & Culture, Paladin Security
Lanie Schachter-Snipper
A/Manager, Wellness Unit, Toronto Police Service
10:35 – 11:00
Morning Networking Break
11:00 - 11:15
Energizer
Alicia Archer
Master Trainer, STRETCHIT
11:15 – 12:15
Leadership Workshop Discussions
Attendees will take their pick from our expert led sessions which will be announced shortly
12:15 – 13:15
Networking Lunch
13:15 – 13:30
Energiser
13.30 - 14.00
The Joy Gap
Why employees lose sight of the value in their benefits over time and what organizations can do to sustain that value, The gap between a wellbeing offering and what employees experience, How strategic communication design turns a strong benefits investment into a continuous driver of employee satisfaction and retention, Moving beyond benefit announcements and keeping employees engaged.
Noha Abbas
Associate Director, Wellbeing, Concentrix
14:00 – 14:45
Panel: Designing Wellbeing With Equity in Mind
How do you deliver wellbeing that truly works across hybrid, multi-generational and neurodiverse workforces? Why are some wellbeing strategies failing to land with today’s workforce? Where are the biggest gaps in equitable wellbeing outcomes—and what will it take to close them? How must wellbeing evolve to respond to the uneven impact of AI, automation, and shifting workloads?
Manuelita Cherizard
Chief Human Resources Officer, Royal Ontario Museum
Michelle Jobbitt
Manager Talent, OD & Effectiveness, Northumberland Hills Hospital
Caroline Riley
Vice President, Human Resources, Seneca Polytechnic
Moderated by:
Steve Cottle
Global Partnership Director, Lyra Health
14:45 - 15:15
Networking Break
15:15 - 15:40
The Role of Learning in Boosting Wellbeing in an Ever-Changing Environment
How do organizations provide employees with the skills needed to meet the ever-changing needs of their companies? Developing a culture of learning and development to enable employees to manage rapidly changing working conditions, Ensuring learning and development provides resilience to employees, What can organizations do now to ensure remote workers have the same access to learning opportunities?
Erin Donahue
Director, OPS Learning & Talent Development Branch, Ontario Government
15:40 – 16:05
Work-Life Balance: From Employee Benefit to Business Imperative
Why are rising burnout levels and work-life conflict becoming critical retention risks for Canadian employers? How can HR leaders create healthier workplace cultures without compromising performance and productivity? What role do flexible working, workload management, and leadership behaviours play in improving employee wellbeing? How can organizations reduce presenteeism, support caregivers, and build sustainable long-term workforce engagement?
Speaker to be announced shortly
16:05 – 16:30
How Today’s Younger Talent Is Redefining Work
The hospitality industry is at a crossroads: the next generation of talent is reshaping expectations of what work should look and feel like, and they’re not afraid to walk away from outdated models. Val Upfold, one of the hospitality sector’s leading HR experts and executive recruiters will explore why it’s time to stop fighting this shift and start learning from it. She’ll show how forward-thinking brands are already winning the recruitment and retention game by understanding what they offer employees beyond pay alone; from flexibility to leadership pathways, to culture.· Why “the old way” of leading and managing talent won’t work anymore; and what will. How to compete when you can’t always pay the highest wages. Brand and culture case studies: which hospitality brands are getting it right, and what we can learn?
Val Upfold
Media Commentator, CTV's The Social
16:30 – 16:40
Closing Remarks
Chris Cummings
Founder, Sonas Group, Wellbeing at Work
16:40 – 18:00
